How to Troubleshoot ABF Freight Tracking Issues
ABF Freight is known for dependable shipping and tracking services, but sometimes, tracking issues arise. If your ABF tracking isn’t working as expected, don’t worry! Here’s a simple guide to help you sort out common tracking problems and ensure your package is on track.
1. Double-Check Your Tracking Number
Every ABF shipment has a unique tracking number called a “PRO number.” It’s a nine-digit code that makes tracking each package easy. But if you accidentally mistype even one digit, it might lead to no results or incorrect tracking information. To avoid this:
- Check for Typos: Re-enter the tracking number carefully, double-checking each digit.
- Verify Your Source: Make sure you get the tracking number from an official source, like your shipping receipt, a confirmation email, or the package itself.
2. Wait a Few Hours for Updates to Appear
Sometimes, you might not see updates right away. After ABF picks up your package, it may take a few hours for the tracking information to show up in their system. If you don’t see any updates, try these steps:
- Check Later: Wait a few hours and then re-check your tracking status.
- Keep Refreshing: Remember that tracking systems update regularly. If it’s a new shipment, the latest status may appear by the end of the day.
3. Use a Reference Number as a Backup
Lost your tracking number? No problem! ABF allows you to use other reference numbers to track your package. These include:
- Bill of Lading (BOL) Number: This number is usually on your shipping documents and can help track the shipment.
- Customer Reference Number: Sometimes, your company or ABF will provide this reference. Entering it can also provide tracking info.
Using these extra references gives you another way to stay updated, even if the PRO number isn’t available.
4. Contact ABF Freight’s Customer Support Team
If you’ve double-checked everything and still can’t find your shipment details, ABF’s customer support team is there to help. They offer 24/7 support, so you can call, email, or reach out on social media for assistance.
- Phone: +1 (800) 610–5544
- Email: customersolutions@arcb.com
- Social Media: ABF is also active on platforms like Facebook and Twitter, where you can send a message to get support.
ABF’s team can quickly access details about your shipment and may give you an update or clear up any issues.
5. Broader Tracking with 17TRACK
If you’re managing multiple shipments or want to track packages from several carriers, 17TRACK is a great option. This tool consolidates tracking for over 2,400 carriers, including ABF Freight, so it’s very convenient if you’re shipping items both locally and internationally. Here’s how it helps:
- Track Multiple Packages: You can enter up to 40 tracking numbers at once — perfect for larger shipments or businesses.
- Quick Notifications: Get regular updates on all your packages without having to visit multiple sites.
- Global Tracking: Ideal if you’re shipping to different countries, as 17TRACK covers carriers worldwide.
Visit the 17TRACK ABF page and simply enter your tracking number to get the latest on your shipment’s location.
Your parting shot
By following these troubleshooting tips, you’ll likely resolve any tracking issues in no time! Whether it’s re-checking your tracking number, waiting for updates, using a backup reference, contacting ABF, or using 17TRACK for more options, you have plenty of ways to stay on top of your shipment. Shipping doesn’t have to be stressful — these tools and tips make it easy to know exactly where your package is, every step of the way.